Experience-Based Knowledge Management:

How To Capitalize on Failures and Missed Opportunities

Matthias Jarke

Informatik V, RWTH Aachen

Ahornstr. 55, 52074 Aachen, Germany





This talk questions a number of apparently common assumptions in knowledge management and data mining. Taking up early suggestions by [AS78] that organizations (like individuals) only learn from their mistakes, I shall stress the need for an evolutionary approach that involves the continuous analysis of experience captured in some kind of traces [Poh96, Jar98], focusing on failures of existing knowledge (type I errors) and for missed opportunities due to non-explicit knowledge (type II errors).

Using examples from recent practice, I shall review a number of computer supported techniques how this can be accomplished, including

In particular, problems of scalability, competitive settings, and multiple viewpoints in the handling of complex knowledge structures will be addressed.


[AS78] C. Argyris, D. Schön. Organizational Learning: A Theory of Action Perspective. Addison-Wesley 1978.

[Dha98] V. Dhar. Data mining in finance: using counterfactuals to generate knowledge from organizational information systems. To appear, Information Systems 23, 7 (1998).

[Jar98] M. Jarke, ed. Requirements tracing. Special Issue of Communications of the ACM, December 1998.

[JK98] M. Jarke, S. Kethers. Erfahrungen bei der Initiierung eines regionalen Kooperationsnetzwerks: Problemanalyse und Modellierungstechniken. To appear, Wirtschaftsinformatik.

[JJPP97] M. Jarke, M.A. Jeusfeld, P. Peters, K. Pohl. Coordinating distributed organizational knowledge. Data & Knowledge Engineering 23, 3 (1997), 247-268.

[KJ98] R. Klamma, M. Jarke. Driving the organizational learning cycle: the case of computer-aided failure management. Proc. ECIS 98: 4th European Conference on Information Systems, Aix-en-Provence 1998.

[Poh96] Pohl, K. Process-Centred Requirements Engineering. John Wiley RSP, 1996.




The copyright of this paper belongs to the paper's authors. Permission to copy without fee all or part of this material is granted provided that the copies are not made or distributed for direct commercial advantage.

Proc. of the 2nd Int. Conf. on Practical Aspects of Knowledge Management (PAKM98)
Basel, Switzerland, 29-30 Oct. 1998,
U. Reimer, ed.)