Table of Contents

• Preface
  
  

• Problems and Challenges When Implementing a Best Practice Approach for Process Mining in a Tourist Information System 1-12
  Marian Lux, Stefanie Rinderle-Ma
• iPRODICT - Intelligent Process Prediction based on Big Data Analytics 13-24
  Nijat Mehdiyev, Andreas Emrich, Bjorn Stahmer, Peter Fettke, Peter Loos
• Improving Operational Performance in Service Delivery Organizations by Using a Metaheuristic Task Allocation Algorithm 25-37
  Rahul Paul, R. P. Jagadeesh Chandra Bose, Stephan K. Chalup, Raravi Gurulingesh
• Declarative Process Models in Government Centric Case and Document Management 38-51
  Lasse Hende Norgaard, Jesper Birch Andreasen, Morten Marquard, Soren Debois, Frans Saxbeck Larsen, Vagn Jeppesen
• Decision Management in the Insurance Industry: Standards and Tools 52-63
  Kimon Batoulis, Alexey Nesterenko, Guenther Repitsch, Mathias Weske
• Introducing Semantic Services for Continuous Agile Enterprise and Process Modeling 64-70
  Julia Bilinkis (Stavenko), Nikolay Kazantsev
• An Applied Method for Selecting a Business Process Management Tool in Enterprise Software Project 71-80
  Mehmet Mustafa Gursul
• The Project Start Review Group 81-87
  R.J. Macasaet
• Engineering Management through M-PDCA in Defense Industry: The Case of FNSS 88-99
  Pinar Bakal, Zeynep Ozturk, Ari Bostan
• Business Process Context for Message Standards 100-111
  Nenad Ivezic, Miroslav Ljubicic, Marija Jankovic, Boonserm Kulvatunyou, Scott Nieman, Garret Minakawa
• Electronic Office: Zero-code Process Automation in the Google Cloud 112-123
  Anantharamaiah Prabhakar
• Digitalising the General Data Protection Regulation with Dynamic Condition Response Graphs 124-134
  Emil Heuck, Thomas T. Hildebrandt, Rasmus Kiaerulff Lerche, Morten Marquard, Hakon Normann, Rasmus Iven Stromsted, Barbara Weber