BPM2019IF
17th International Conference on Business Process Management 2019 Industry Forum

Table of Contents

• Preface
  
  

Session 1 - Invited Talks

• Improved patient journeys: ERP transformation and the radical deployment of process management across 500,000 nursing days at Hirslanden 1-15
  Thomas Kuhn, Jenny Bruhin, Tecwyn Hill

• Ditching labor-intensive paper-based processes: process automation in a Czech insurance company 16-24
  Jan Marek, Kurt Blümlein, Jürgen Neubauer, Charlotte Wehking

• Customer journey analysis at a financial services provider using self service and data hub concepts 25-36
  Joos C. A. M. Buijs, Rick F. M. Bergmans, Rachied El Hasnaoui

Session 2

• Exploring BPM adoption and strategic alignment of processes at Raiffeisen Bank Kosovo 37-48
  Elheme Azemi, Saimir Bala

• Mechanisms for creating successful BPM governance: insights from Commonwealth Bank of Australia 49-60
  Wasana Bandara, John C. Merideth, Angsana Techatassanasoontorn, Paul Mathiesen, Dan O'Neill

• What if process predictions are not followed by good recommendations? 61-72
  Marcus Dees, Massimiliano de Leoni, Wil van der Aalst, Hajo A. Reijers

• A processes reference framework for creative and cultural industries 73-84
  Angelo Corallo, Mariangela Lazoi, Manuela Marra, Lorenzo Quarta, Aurora Rimini, Cesare Liaci

• The adoption of globally unified process standards via a multilingual management system - the case of Marabu, a worldwide manufacturer of printing inks and creative colours of the highest quality 85-93
  Klaus Cee, Iris Bruns, Andreas Schachermeier, Lena Franziska Kaiser

Session 3

• BPM adoption at Bilfinger 94-105
  Seyed Amir Bolboli, Ludger Hasenauer, Cristina Cabanillas

• centurio.work – Industry 4.0 integration assessment and evolution 106-117
  Jürgen Mangler, Florian Pauker, Stefanie Rinderle-Ma, Mathias Ehrendorfer

• Sensor-enabled wearable process support in corrugation industry 118-129
  Stefan Schönig, Andreas Erner, Michael Market, Stefan Jablonski

• Global accounting with the workflow management system TIM at Deutsche Bahn Group 130-141
  Fabian Ludacka, Jean Duell, Philipp Waibel

• Applying adaptive case management to enable energy efficiency performance tracking in building construction projects 142-153
  Antonio Manuel Gutierrez Fernandez, Freddie Van Rijswijk, Christoph Ruhsam, Ivan Kofrak, Klaus Kogler, Anna Shadrina, Gerhard Zucker

Session 4

• Process improvement benefits realization: insights from an Australian university 154-165
  Imesha Denagama Vitharanage, Denise Toman, Wasana Bandara, Rehan Syed

• Enabling process mining in aircraft manufactures: extracting event logs and discovering processes from complex data 166-177
  Alvaro Valencia-Parra, Belen Ramos-Gutierrez, Angel Jesus Varela-Vaca, Maria Teresa Gomez-Lopez, Antonio Garcia Bernal

• Unraveling and improving the interorganizational arthrosis care process at Maastricht UMC+: an illustration of an innovative, combined application of data and process mining 178-189
  Karlijn F. Canjels, Maike S. V. Imkamp, Tim A. E. J. Boymans, Rob J. B. Vanwersch

• Data-driven deep learning for proactive terminal process management 190-201
  Andreas Metzger, Johannes Franke, Thomas Jansen