Vol-3112
urn:nbn:de:0074-3112-0

Copyright © 2021 for the individual papers by the papers' authors. Copyright © 2021 for the volume as a collection by its editors. This volume and its papers are published under the Creative Commons License Attribution 4.0 International (CC BY 4.0).

BPM IF 2021
Industry Forum of the 19th International Conference on Business Process Management

Proceedings of the Industry Forum at BPM 2021
co-located with 19th International Conference on Business Process Management (BPM 2021)

Rome, Italy, September 6-10, 2021.

Edited by

Massimiliano de Leoni *
Minseok Song
Maximilian Röglinger *

* University of Padua, Italy
** Pohang University of Science and Technology, South Korea
*** University of Bayreuth, Germany

Table of Contents

Preface
Has the Pandemic Impacted my Workforce's Productivity? Applying Effort Mining to Identify Productivity Shifts during COVID-19 Lockdown 3-13
Wolf-Dietrich Zabka, Peter Blank, Rafael Accorsi
Process Mining Applied to Emergency Room: An Organizational and Change Management Perspective 14-25
Stefano Aiello, Paola Bardasi, Tiziano Carradori, Veronica Cipriani, Paolo Facoetti, Luca Flecchia, Antonella Grotti, Elda Longhitano, Simona Solvi, Andrea Strada, Massimo Tarantino
How Can a Service Provider Utilize Process Mining on Customer Journeys to Gain Actionable Insights for Service Delivery Improvements? 26-37
Mathias Hansson, Kristin Angel, Felix Mannhardt, Knut Kvale
Improving PhD Student Journeys: Insights from an Australian Higher Education Institution 39-49
Kanika Goel, Sander J. J. Leemans, Moe T. Wynn, Arthur ter Hofstede, Janne Barnes
The BPM Context Matrix: A Framework for Managing and Designing Context-Aware Business Processes 50-61
Jan vom Brocke, Manuel Weber, Thomas Grisold

2022-02-08: submitted by Massimiliano de Leoni, metadata incl. bibliographic data published under Creative Commons CC0
2022-03-22: published on CEUR Workshop Proceedings (CEUR-WS.org, ISSN 1613-0073) |valid HTML5|