Vol-492 Copyright © 2009 for the individual papers by the papers' authors. Copying permitted for private and academic purposes. Re-publication of material from this volume requires permission by the copyright owners. This volume is published by its editors.

DEGAS'2009 Design and Evaluation of e-Government Applications and Services

Proceedings of the 2nd International Workshop on Design and Evaluation of e-Government Applications and Services
(DEGAS'2009) in conjunction with INTERACT'2009, Uppsala, Sweden, August 24th 2009.

Marco Winckler¹, Monique Noirhomme-Fraiture², Dominique Scapin³, Gaelle Calvary⁴ and Audrey Serna⁴

Table of Contents

1. Foreword
   (pp. 1)

Full papers

1. X-Gov: Crossmedia for Government Services
   Flavio Miyamaru and Lucia Filgueiras (pp. 1-9)
2. Profiling User Requirements for Multi-Target e-Government Applications: a case study
   Marco Winckler, Dominique Scapin, Florence Pontico, Gaelle Calvary and Audrey Serna (pp. 9-16)
3. MultiStates: Monitoring Databases With Acoustic and Intuitive Perspective Wall Interaction
   Thomas Gladisch, Dirk Willuhn and Gerhard Weber (pp. 17-23)
4. Advanced Quality Tools for eGovernment Services
   Antonio Candiello, Andrea Albarelli and Agostino Cortesi (pp. 24-29)

Position papers

1. Using Human Language Technology to Support the Handling Officers at the Swedish Social Insurance Agency
   Hercules Dalianis, Ola Knutsson and Teresa C. Pargman (pp. 30-32)
2. E-government HCI: a Genuine Research Field?
   D. L. Scapin (pp. 33-37)
3. Accessibility of Mobile Phone Applications
   Gerhard Weber (pp. 38-39)
4. Senior Web Surfer
   Isabelle Motte and Monique Noirhomme-Fraiture (pp. 40-41)

Full text of proceedings (single file)