Vol-72 © 2000 for the individual papers by the papers' authors. Copying permitted for private and scientific purposes. Re-publication of material on this page requires permission by the copyright owners.

ICSTM2000
International Conference on Systems Thinking in Management

Proceedings of ICSTM2000: International Conference on Systems Thinking in Management

Geelong, November 8-10, 2000.

Graeme Altmann *
John Lamp *
Peter Love #
Purnendu Mandal +
Ross Smith *
Matt Warren %

Table of Contents

Keynote Speakers

1. Delivering Business Critical Information Systems As A Service: A Taxonomy Of Application Service Providers
   Wendy Currie
2. System Dynamics: from Theory to Practice
   Graham Winch
3. Are we any nearer implementing systems concepts in business and government?
   Eric Wolstenholme

Submitted Papers

1. Productivity Management of Flexible Manufacturing Systems Using Advanced Parallel Computer Architecture
   Abachi H, Nahavandi S & Abdollahian M
2. Application Of Univariate And Multivariate Process Control Procedures In Industry
   Abdollahian M, Abachi H & Nahavandi S
3. The Basic Management Cycle: A Systems Approach to the Management Process
   Allen W
4. The Changing Nature of Strategy Development-Supporting Management Thinking
   Altmann G
5. The Dynamics Of Industrial Technological Capability In Indonesian Economic Development
   Aminullah E
6. Information Systems Quality Issues to Consider when Developing and Implementing Web Based Teaching Environments
   Anderson M
7. Implementation Issues In ERP
   Appuswamy R
8. The Soft Information Systems and Technologies Methodology (SISTeM): A Contingency Approach to Integrated Decision Making and Development
   Atkinson C
9. Systems Approach to Off-Round Grinding
   Baliga B & Mandal P
10. Integrated management systems: An agile manufacturing enabler
    Bamber C, Hides M & Sharp J
11. A Comparison of SSM with an Organisational Learning Model
    Barnden A & Darke P
12. Enterprise Resource Planning: Experiences in Implementing SAP in Project Management Environment
    Beor P & Mandal P
13. Strategy Formulation for Quality Control in Process Industries
    Bhadury B
14. Requirements Gathering in Implementing a Web Presence: A study of an Australian Local Government Implementation
    Boon O & Hewett W
15. Being AND Doing: The Challenge of Integrating Domains
    Byrne S & McMorland J
16. Systems Approach for Virtual Learning Development
    Calway B
17. SCM-ERP integration: organisational, managerial and technological issues
    Caridi M & Sianesi A
18. Using the Managerial Enterprise Structure Stakeholders (MESS) Model to examine the effects of organisational politics and structure upon the cost of Information Systems development
    Carver L & Lewis E
19. A Methodological Framework for Systems Thinking and Modelling (ST&M) Interventions
    Cavana R & Maani K
20. Development of an Integrated IT Research Methodology
    Chakraborty R & Burgess J
21. Singularity of Vision might stifle Innovation
    Coetzee F
22. Corporate governance and governance/management relationships: examining the role of systems thinking in organisational design
    Davies J
23. Making Sense of Social Complexity through Strange Attractors
    Dimitrov V & Woog R
24. Creating Futures Scenarios To Aid In Military Planning: The Use Of The Field Anomaly Relaxation Systems Approach
    Duczynski G & Williams M
25. Linking Stakeholder Literature and System Dynamics: Opportunities for Research
    Elias A, Cavana R & Jackson L
26. Using soft systems as a methodology for researching knowledge management problems
    Fennessy G & Burstein F
27. Concepts Chaos and Complexity: An Alternate Strategic Alignment for Information Systems
    Fielden K
28. Swings and Roundabouts: Riding the Punches of University Management Dilemmas
    Galbraith P
29. Dynamic Resources Management in the Teaching of Project Planning
    Godley C
30. Producer Behaviour in a Systems Model of Integrated Catchment Management
    Gorddard R
31. The ISIS-model: Information Society - Integrated Systems Model
    Grossmann W, Lintl M & Kasperidus H
32. Knowledge Management in Supply Chains
    Hafeez K, Rodiguez-Falcon E, Abdelmeguid H & Malak N
33. Firm Competence Evaluation Framework using AHP
    Hafeez K, Zhang Y, Abdelmeguid H, Malak N & Iqbal S
34. A Structured Approach to Teaching Web Development
    Harriger A & Woods D
35. Using VSM to integrate SD modelling into an organization context
    Haslett T & Oka M
36. Supporting Investment Evaluation and Project Management: Toward A Framework of IT/IS Costs
    Hides M, Irani Z & Love P
37. Constructing empowerment: People, processes, participation and profit
    Holt G
38. A System Dynamics Study Of Resort Development Project Management In Tourism Region: A Case Study Of Guilin
    Honggang X & Jigang B
39. Using Rich Pictures in Information Systems Teaching
    Horan P
40. The use of deception in systems
    Hutchinson W & Warren M
41. A Framework to place Cross-cultural Case Study Research in an Information Systems Action Research Context
    James J, Anh T & Smith R
42. The Development and Implementation of a Virtual Teaching Environment
    Joyce P
43. Systems Thinking for Sustainable Resource Management in Environmental Management Education
    Karlsson R, Nasir J, Bergea O & Jonsson T
44. Towards a Complex Non-linear Systems Theory of Organisation
    Kay R & Goldspink C
45. A Simulation Method of Cognitive Maps
    Kim D
46. Causal Loop Diagramming of the Relationships among Customer Satisfaction, Customer Retention, and Profitability
    King G
47. Development of an Intelligent Decision Support System for Metal Forming Industry
    Kong L, Hodgson P & Nahavandi S
48. Building Sustainable Interest in Modelling in the Classroom
    Kubanek G
49. Computer-based Performance Measurement in SMEs: Is there any option?
    Kueng P, Meier A & Wettstein T
50. From Getting It Right to Getting It Human: Reclaiming Imprecise Interpretations for Being and Knowing in the World
    Kuhn L & Woog R
51. Technology Introduction in a Systemic Context for IT Project Success
    Kuruppuarachchi PR, Mandal P & Smith R
52. Cultural change in organisations through the use of scenario analysis: some research findings
    Laws K & McLeod R
53. From Systems Boundaries to Fractality: Broadening the Practitioner's Paradigm
    Levick D & Woog R
54. Application of System Dynamics to Pavement Maintenance Optimisation
    Linard K
55. Systems Thinking Competencies and the Learning Organisation
    Linard K & Aretz B
56. The Dynamics of Organisational Performance Development of a Dynamic Balanced Scorecard
    Linard K & Yoon J
57. A Systems Approach to the Engineering Work Force
    Lloyd B & Palmer S
58. MiDiCON: A Model for Mitigating Delays in Construction
    Love P, Li H, Irani Z, Treloar G & Faniran O
59. DECOREM: A Design and Construction Rework Minimisation Model
    Love P, Mandal P, Smith J & Georgiou J
60. Unfolding Systems Boundary: Evolution and Implication
    Lu Q, Byrne S & Maani K
61. Forming Supply Chains in a Business Network
    Lu Q, Chan S, Byrne S & Maani K
62. Evaluation of Immunisation Strategies in New Zealand - A Systems Thinking Approach
    Maani K & Stephenson P
63. Investigating the Implementation of a MIS Strategy in an Australian SME
    Mandal P & Baliga B
64. Towards effective knowledge systems: Helping consultants identify their world view
    Massey C
65. Systems Thinking and Construction Productivity
    Mawdesley M & Qambar S
66. To model or Not to Model
    McLucas A
67. The worst failure: repeated failure to learn
    McLucas A
68. Dynamics of haze in hierarchical systems: mathematical approach to the social system description
    Miklashevich I
69. Mathematical images of learning technology and its action on region
    Miklashevich I
70. Soft Wholes in the Management Practice
    Mobach M
71. Learning and Policy Making in Occupational Safety Using A Dynamic Simulation
    Moizer J & Moffatt I
72. Teaching Introductory Management Using A Computer Simulation Game
    Moizer J, Lean J, Mangles T & Warren M
73. A Decomposition Method for Entity Relationship Models: A Systems Theoretic Approach
    Moody D
74. A Third Way Between Hard and Soft Methodologies
    Murtagh B & Jordan E
75. A Dynamic Decision-Making System for Manufacturing Control
    Nahavandri S, Abachi H & Abdollahian M
76. Managing Occupational Health And Safety Using Dynamic Learning Systems
    Nawar G
77. Future Planning Methodology - Liberative Consultancy with Community Organisations
    Nicholas G
78. Using systems modelling to examine the relationship between environmental policy and mining company decision making
    O'Regan B & Moles R
79. Inventory System Modeling: A case of an Automotive Battery Manufacturer
    Oluleye A, Oladeji O & Agholor D
80. Functional Siloing? Towards a Practical Understanding of Operational Boundaries Using Critical Systems Heuristics
    Parker S & Byrne S
81. Building Corporate 'Black Boxes': A Different Perspective on Organisational Learning
    Pourdehnad J
82. Information Analysis and Business Intelligence Tools in Management
    Rao R
83. Can Viable Systems Modelling Explain the Management Problems of London's Royal Opera House?
    Reavill L
84. Integrating the "Hard" and "Soft" Sides of Systems Thinking - A Case Study in New Zealand Local Government
    Rees D
85. Complexity Science: A 'Grey' Science for the 'Stuff in Between'
    Richardson K, Cilliers P & Lissack M
86. Using systems thinking to better understand the implications of e-business strategies.
    Rowland M
87. Causal Linkages in Soft Systems: Ascertaining Causal Linkages among the Factors of Work Climate and the Measures of Effectiveness of Research Units in an R&D Organization
    Roy S & Mohapatra P
88. Process of Strategic Operations Planning improved by Action Research
    Sadler I
89. Understanding Informal Urban Patterns By Integrating Geographical Information Systems (GIS) And Cellular Automata (CA) Modelling
    Sietchiping R
90. Design of Optimum Payload for Mid-life Upgrade of Helicopters (Stage V-VI)
    Sinha A, Bil C & Scott M
91. Methodological Pluralism in practice: the practical application of various systems methods and techniques in the analysis and design of complex work systems.
    Smith D
92. The Client Briefing Problem: A Method for Assessing the Strategic Needs of Project Stakeholders
    Smith J, Love P & Wyatt R
93. Applying Systems Thinking to Catchment Management
    Smyth R & Forrester R
94. Systems Simulation for Complex Managerial Problems
    Szczerbicki E
95. Explorations in critical systems practice: developing tools for facilitation
    Taket A
96. Developing A "Culturally Together" System For Cultural Sustainability And The Reconciling Of Peoples
    Taurima W & Cash M
97. A Systems Approach for the Development and Management of Physical Infrastructure
    Thorpe D
98. Decision Making Environment in the Information Product Markets
    Torlina L & Kazakevitch G
99. Exploring Corporate Eco-modernism: Challenging Corporate Rhetoric and Scientific Discourses
    Ulhoi J & Welford R
100. Systems Approach to HRD: Study of Quality System of a Corporate Training Institute of a Large Organisation
     Upadhyay S & Mishra B
101. Optimal Decision Making Systems in Manufacturing
     Wallace R
102. Social Learning and Knowledge Management in the Australian Defence Organisation
     Warne L, Pascoe C, Ali I, Agostino K & Gori R
103. The Role of Participation in Systems
     Warren M & Warren S
104. A Soft Systems Case Study Investigating The Information System Of A Small Business And Demonstrating The Usefulness Of Rich Pictures
     Williams M
105. A Conceptual Framework for a Dynamic Model for Regional Planning: Towards Sustainable Development for Bali, Indonesia
     Wiranatha A & Smith P
106. Teaching Systems Thinking to Industrial Engineering Students
     Yurtseven M
107. The Introduction of Simulation as Teaching and Learning Tool
     Zambon A, Saito J, Yonenaga W & Figueiredo R
108. Continuous Organisational Learning through the development of High Performance Teams
     Sharp J, Hides M & Bamber C