Thomas Freytag, Baden-Wuerttemberg Cooperative State University (DHBW), Karlsruhe, Germany Andreas Hense, Bonn-Rhein-Sieg University of Applied Sciences, Sankt Augustin, Germany Arthur ter Hofstede, Queensland University of Technology, Brisbane, Australia Jan Mendling, University of Economics and Business, Vienna, Austria
Table of Contents
Preface
Prefacei-ii Thomas Freytag, Andreas Hense, Arthur ter Hofstede, Jan Mendling