| Vol-2666 urn:nbn:de:0074-2666-4 Copyright © 2020 for the individual papers by the papers' authors. Copyright © 2020 for the volume as a collection by its editors. This volume and its papers are published under the Creative Commons License Attribution 4.0 International (CC BY 4.0).

# KDD-Converse 2020
KDD 2020 Workshop on Conversational Systems Towards Mainstream Adoption

### Proceedings of the KDD 2020 Workshop on Conversational Systems Towards Mainstream Adoption
co-located with the 26TH ACM SIGKDD Conference on Knowledge Discovery and Data Mining (SIGKDD 2020)

### Virtual Workshop, August 24, 2020.

Edited by

### Giuseppe Di Fabbrizio *
Surya Kallumadi **
Utkarsh Porwal ***
Thrivikrama Taula ****

* VUI Inc., USA
** The Home Depot, USA
*** Jones Lang Lasalle, USA
**** Apple Inc, USA

## Table of Contents

- Preface

### Papers

- Improving Task-Oriented Dialogue Systems In Production with Conversation Logs
  Alon Jacovi, Ori Bar El, Ofer Lavi, David Boaz, David Amid, Inbal Ronen, Ateret Anaby-Tavor
- Challenges in the Evaluation of Conversational Search Systems
  Gustavo Penha, Claudia Hauff
- Improved Question Answering using Domain Prediction
  Himani Srivastava, Prerna Khurana, Saurabh Srivastava, Vaibhav Varshney, Lovekesh Vig, Puneet Agarwal, Gautam Shroff
- BART for Knowledge Grounded Conversations
  Maxime De Bruyn, Ehsan Lotfi, Jeska Buhmann, Walter Daelemans
- A Fast and Robust BERT-based Dialogue State Tracker for Schema Guided Dialogue Dataset
  Vahid Noroozi, Yang Zhang, Evelina Bakhturina, Tomasz Kornuta
- Using Optimal Embeddings to Learn New Intents with Few Examples: An Application in the Insurance Domain
  Shailesh Acharya, Glenn Fung
- Abstractive Summarization of Spoken and Written Instructions with BERT
  Alexandra Savelieva, Bryan Au-Yeung, Vasanth Ramani
- IQ-Net: A DNN Model for Estimating Interaction-level Dialogue Quality with Conversational Agents
  Yuan Ling, Benjamin Yao, Guneet Kohli, Tuan-Hung Pham, Chenlei Guo

2020-09-01: submitted by Utkarsh Porwal, metadata and bibliographic data published under Creative Commons CC0
2020-09-08: published on CEUR Workshop Proceedings (CEUR-WS.org, ISSN 1613-0073) |valid HTML5|