| Vol-2797 urn:nbn:de:0074-2797-7 Copyright © 2020 for the individual papers by the papers' authors. Copyright © 2020 for the volume as a collection by its editors. This volume and its papers are published under the Creative Commons License Attribution 4.0 International (CC BY 4.0).

# EGOV-CeDEM-ePart-* 2020
Ongoing Research, Practitioners, Posters, Workshops, and Projects at EGOV-CeDEM-ePart 2020

### Proceedings of Ongoing Research, Practitioners, Posters, Workshops, and Projects at EGOV-CeDEM-ePart 2020
co-located with the IFIP WG 8.5 International Conference EGOV-CeDEM-ePart 2020

### Linköping University, Sweden (Online), 31 August-2 September 2020

Edited by

### Shefali Virkar *
Marijn Janssen **
Ida Lindgren ***
Ulf Melin ****
Francesco Mureddu *****
Peter Parycek ******
Efthimios Tambouris *******
Gerhard Schwabe ********
Hans Jochen Scholl *********

* Danube University Krems, Austria; shefali.virkar@donau-uni.ac.at
** Delft University of Technology, The Netherlands; m.f.w.h.a.janssen@tudelft.nl
*** Linköping University, Sweden; ida.lindgren@liu.se
**** Linköping University, Sweden; ulf.melin@liu.se
***** Lisbon Council for Economic Competitiveness and Social Renewal; francesco.mureddu@lisboncouncil.net
****** Danube University Krems, Austria; peter.parycek@donau-uni.ac.at
******* University of Macedonia, Greece; tambouris@uom.gr
******** University of Zurich, Switzerland, schwabe@ifi.uzh.ch
********* University of Washington, USA; jscholl@uw.edu

## Table of Contents

- Front Matter

- Table of Contents

- Editorial

### Ongoing Research

- Data Strategies, Policies and Agenda 11-28
  David Osimo, Francesco Mureddu, Vassilios Peristeras, Anita Cioffi, Cristina Moise, Charlotte van Ooijen
- An Assessment of Open Government Data Benchmark Instruments 29-40
  Ilka Kawashita, Ana Alice Baptista, Delfina Soares
- Open Data Reuse and Information Needs Satisfaction: A Method to Bridge the Gap 41-50
  Elisabeth Gebka, Jonathan Crusoe, Karin Ahlin
- Bayesian-belief Networks for Supporting Decision-making of the Opening Data by the Customs 51-58
  Ahmad Luthfi, Boriana Rukanova, Marcel Molenhuis, Marijn Janssen, Yao-Hua Tan
- Towards an Open Data Research Ecosystem in Croatia 59-70
  Bastiaan van Loenen, Frederika Welle Donker, Anneke Zuiderwijk, Dražen Tutić, Charalampos Alexopoulos
- Regional E-Participation Portals Evaluation: Preliminary Results from Russia 71-78
  Andrei Chugunov, Yury Kabanov, Georgy Panfilov
- Citizen Engagement in Technically Dynamic Environments 79-88
  Angie Westover-Muñoz, David Landsbergen, Amanda M. Girth
- Crisis Volunteerism and Digital Transformation 89-98
  Maria Murphy
- Digital Government Communications in Russian Public Sphere: A Trend Study 99-106
  Olga Filatova, Radomir Bolgov
- The Relationship Between Outbound and Inbound Communication in Government-to-Citizen Interaction 107-116
  Christian Ø. Madsen, Willem Pieterson, Sara Hofmann
- Reducing Digital Exclusion of Seniors - Exploring the Lasting Effects of Collaborative Training Sessions 117-124
  Jesper Holgersson, Max Ellgren
- The Use of Blockchain Technology in Digital Coproduction: The Case of Barcelona 125-134
  Evrim Tan, A. Paula Rodriguez Müller
- Exploring Open IT-based Co-creation in Government: A Revelatory Case Study 135-144
  Lieselot Danneels, Stijn Viaene
- Local Leadership for Public Digital Transformation Towards Smart Cities Reflections from Leaders 145-154
  Aneta Kulanovic, Fredrik Carlsson, Elin Wihlborg
- Small Town vs. Big City: A Comparative Study on the Role of Public Libraries in the Development of Smart Communities 155-164
  Xiaoyi Yerden, Mila Gasco-Hernandez, J. Ramon Gil-Garcia, G. Brian Burke, Miguel Figueroa
- The Impact of Smart City Initiatives on Human Rights 165-174
  Leif Skiftenes Flak, Sara Hofmann
- Analysing e-Government through the Multi-Level Governance Lens - An Exploratory Study in Belgium 175-184
  Maxim Chantillon, Anthony Simonosfki, Thomas Tombal, Rink Kruk, Joep Crompvoets, Monique Snoeck
- Diffusion of E-services: Data from Seven Swedish Municipalities 185-194
  Leif Sundberg
- Digicampus - Preliminary Lessons from a Quadruple Helix Ecosystem for Public Service Innovation 195-204
  Nitesh Bharosa, Marijn Janssen
- Understanding the Role of Intermediaries in Digital Government: The Case of Immigration Services 205-214
  Luz Maria Garcia-Garcia, J. Ramon Gil-Garcia
- Strengthening Health Systems in Low-Income Countries: A Stakeholder Engagement Framework 215-222
  Diana Frost, Mufti Mahmud
- Who is the Target User of a Patient Record System? 223-234
  Pasi Raatikainen, Samuli Pekkola
- The e-Governance of Land Record and Social Dispute Resolution: An Impact Evaluation of the Punjab Land Record Management Information System (PLRMIS) in the Punjab Province Pakistan 235-248
  Inayat Ullah, Wafa Akhoubzi
- Exploring the Use of Robotic Process Automation in Local Government 249-258
  Ida Lindgren
- X-RAI: A Framework for the Transparent, Responsible, and Accurate Use of Machine Learning in the Public Sector 259-268
  Per Rådberg Nagbøl, Oliver Müller
- Stimulating the Uptake of AI in Public Administrations: Overview and Comparison of AI Strategies of European Member States 269-278
  Colin van Noordt, Rony Medaglia, Gianluca Misuraca
- Lost in Translation: Enterprise Architecture in e-Government Projects 279-288
  Martin Lukáš, Miloš Ulman
- Addressing Lock-in Effects in the Public Sector: How Can Organisations Deploy a SaaS Solution While Maintaining Control of Their Digital Assets? 289-296
  Björn Lundell, Jonas Gamalielsson, Andrew Katz
- Ambidextrous Policy: Cross-Country Comparison of Policies for the Digitalization of Healthcare 297-306
  Michael Kizito, Johan Magnusson
- Collective Data Analytics Capability Building Processes: a Governance Model 307-316
  Boriana Rukanova, Anneke Zuiderwijk-van Eijk, Moorchana Das, Yao Hua Tan, Toni Männistö
- When Worlds Collide: Comparing the Logic of the Industrial and Welfare Societies 317-326
  Annika Hasselblad, Leif Sundberg
- Detecting and Generalizing Quasi-Identifiers by Affecting Singletons 327-335
  Matteo Pastore, Maria Angela Pellegrino, Vittorio Scarano

### Reflections & Viewpoints (short paper)

- Stealth Democracy? Searching for a Democratic Middle-Ground 339-346
  Marius Rohde Johannessen, Lasse Berntzen
- Stakeholder Involvement in City Transformation: Towards a Smart Old Town 347-350
  Ulrika Lundh Snis, Irene Bernhard, Anna Karin Olsson
- Borderlines for Smart Police Work 351-352
  Jörn von Lucke

### Workshops (short paper)

- SPIDER: open SPatial data Infrastructure eDucation nEtwoRk 355-358
  Bastiaan van Loenen, Ali Mansourian, Frederika Welle Donker
- Assessment of the Use of Artificial Intelligence to Support Public Services: Methodology and Roadmap 359-361
  Anne Fleur van Veenstra, Gabriela Bodea, Tjerk Timan, Gianluca Misuraca, Colin van Noordt

### Posters (short paper)

- What is this 'RPA' they are selling? 365-370
  Daniel Toll, Fredrik Söderström
- ENDA: Insights into Building a Chatbot for Open Government Data 371-374
  Fritz Meiners, Fabian Kirstein
- Where Does the Value of Open Data Lie? A Framework to Assess Open Data Impacts 375-378
  Michele Benedetti, Claudio Russo, Luca Tangi, Irene Vanini

2020-11-16: submitted by Shefali Virkar, metadata incl. bibliographic data published under Creative Commons CC0
2021-01-05: published on CEUR-WS.org |valid HTML5|