| Vol-3049 urn:nbn:de:0074-3049-5 Copyright © 2021 for the individual papers by the papers' authors. Copyright © 2021 for the volume as a collection by its editors. This volume and its papers are published under the Creative Commons License Attribution 4.0 International (CC BY 4.0).

# EGOV-CeDEM-ePart 2021
Ongoing Research, Practitioners, Posters, Workshops, and Projects at EGOV-CeDEM-ePart 2021

### Proceedings of Ongoing Research, Practitioners, Posters, Workshops, and Projects of the International Conference EGOV-CeDEM-ePart 2021

### University of Granada, Spain (Hybrid) 7 - 9 September 2021

Edited by

### Shefali Virkar *
Noella Edelmann **
Marijn Janssen ***
Thomas Lampoltshammer ****
Ida Lindgren *****
Laura Alcaide Muñoz ******
Peter Parycek *******
Gabriela Viale Pereira ********
Manuel Pedro Rodríguez Bolívar *********
Hans Jochen Scholl **********
Gerhard Schwabe ***********
Efthimios Tambouris ************

* Danube University Krems, Austria; shefali.virkar@donau-uni.ac.at
** Danube University Krems, Austria; noella.edelmann@donau-uni.ac.at
*** Delft University of Technology, The Netherlands; m.f.w.h.a.janssen@tudelft.nl
**** Danube University Krems, Austria; thomas.lampoltshammer@donau-uni.ac.at
***** Linköping University, Sweden; ida.lindgren@liu.se
****** Universidad de Granada, Spain; lauraam@ugr.es
******* Danube University Krems, Austria; peter.parycek@donau-uni.ac.at
******** Danube University Krems, Austria; gabriela.viale-pereira@donau-uni.ac.at
********* Universidad de Granada, Spain; manuelp@ugr.es
********** University of Washington, USA; jscholl@uw.edu
*********** University of Zurich, Switzerland, schwabe@ifi.uzh.ch
************ University of Macedonia, Greece; tambouris@uom.gr

## Table of Contents

- Front Matter

- Table of Contents

- Editorial

### Ongoing Research

- Decisive Factors for Success or Failure of e-Democracy Initiatives in the Information Era 11-18
  Panagiotis Keramidis, Yannis Charalabidis
- Online Deliberation on Social Media: Dialogue or Discussion? 19-26
  Olga Filatova, Daniil Volkovskii, Radomir Bolgov
- Participation in a New Media Landscape - a Literature Review of Participation Tools 27-35
  Marius Rohde Johannessen, Eiri Elvestad
- Analyzing Preconditions to Introduce Internet Voting in Portugal: Insights from the Estonian Model 37-45
  Marlon Freire, Sergio Nunes, David Dueñas-Cid
- Automatic Intent-based Classification of Citizen–to-Government Tweets 47-55
  José L. Lavado, Iván Cantador, María E. Cortés-Cediel, Miriam Fernández
- Managing the Paradoxical Tension between Digital and IT 57-64
  Lieselot Danneels
- "Ready to innovate?" Exploring the Innovation Capabilities of Public Agencies 65-74
  Alessia C. Neuroni, Michael D. Marti, Anja C. Wüst
- A Citizen-Centered Analysis of What Public Services are Suitable for Digital Communication Channels 75-82
  Sara Hofmann, Christian Østergaard Madsen, Ida Lindgren, Guri Verne
- Integrated Public Service Co-Creation: Objectives, Methods and Pilots of inGov project 83-90
  Efthimios Tambouris, Konstantinos Tarabanis
- Information Management and E-services Development: The Follow-up Process of Residential Care Homes for Children and Young People in Two Swedish Municipalities 91-102
  Proscovia Svärd, Sheila Zimic
- To Adopt or Not Adopt an Open Government Data Portal. Structural Motivations in Local Governments 103-111
  J.Ignacio Criado, Carlos Jiménez-Cid, Laura Alcaide Muñoz
- A Translation Service for Open Data Portals 113-119
  Sebastian Urbanek, Sonja Schimmler
- A Typology for Applications of Public Sector AI 121-128
  Marissa Hoekstra, Anne Fleur van Veenstra, Cass Chideock
- Adoption of Automation Technologies in Public Organizations: The Perception of Healthcare Professionals in Greece 129-139
  Alexandra Daikou, Ioanna Tamouridou, Evangelos Kalampokis, Konstantinos Tarabanis
- How to Foster e-Competence in the Public Sector? A Mixed-Method Study Using the Case of BPM 141-151
  Sebastian Halsbenning, Michael Koddebusch, Marco Niemann, Jörg Becker
- Exploring ICT Expenditures and Their Relationship with e-Maturity. The Case of Italian Local Governments 153-161
  Luca Tangi, Marco Gaeta, Michele Benedetti, Giuliano Noci
- International Rankings in E-GOV Strategy Formulation: Appraisal of Their Use and Relevance 163-175
  Wagner Araujo, Delfina Soares, João Carvalho
- Lawyers and Smart Technologies: Experiences of Apps’ Development in a Justice Environment 177-189
  Giampiero Lupo, Davide Carnevali
- Digital Infrastructures for Governance of Circular Economy: A Research Agenda 191-198
  Boriana Rukanova, Yao-Hua Tan, Robin Hamerlinck, Frank Heijmann, Jolien Ubacht
- How is Digitalization Legitimised in Government Welfare Policies? An Objectives-Oriented Approach 199-207
  Marcus Heidlund, Leif Sundberg
- Inscribing and De-scribing Values into Welfare Technology: the Development of an Analytical Framework 209-217
  Annika Hasselblad
- Exploring the Impact of Digital Global Governance through Affordance Theory: the Case of Climate Reporting 219-230
  Tove Engvall
- Data Science Methods and Techniques for Goods and Services Trading Taxation: a Systematic Mapping Study 231-243
  Douglas Silva, Sergio Carvalho

### Reflections & Viewpoints

- Towards Human-Centered Society: Self-service Structures for Distributed Equality Diversity and Inclusion EDI Governance 247-255
  Nicholas Robinson
- The Impact(s) of European Integration on Portuguese Local Governance Models. Porto and Sever do Vouga Municipalities Cases 257-269
  Ana Melro
- Identifying Measurable Targets for a City’s Social and Welfare Sector Management 271-279
  Pasi Hellsten, Kristiina Lumme
- Making Sense of Open Data Policies: a Self-Evaluation Tool for Public Administrations 281-287
  Michele Benedetti, Marco Gaeta, Claudio Russo, Luca Tangi, Irene Vanini

### Workshops

- Conceptual Models for Integrated Public Service Co-Creation and Provision 291-293
  Efthimios Tambouris, Alexandros Gerontas, A. Paula Rodriguez Müller, Cesar Casiano, Anita Cioffi, Natalia Oprea, Konstantinos Tarabanis
- Workshop: Co-Creation in Public Sector Innovation 295-296
  Gerhard Embacher-Köhle
- A Prescriptive Framework for the Formulation of E-GOV Strategies Taking into Account International Rankings 297-300
  Wagner Araujo, Delfina Soares, João Carvalho, Joana Carvalho

### Posters

- A Snapshot of AI Solutions in the Public Sector 303-306
  Giulia Maragno, Luca Tangi, Luca Gastaldi, Michele Benedetti
- Barriers of Government as a Platform in Practice 307-309
  Peter Kuhn, Matthias Buchinger, Dian Balta
- ACROSS: Towards User Journeys for the Delivery of Cross-border Services Ensuring Data Sovereignty 311-315
  Francesco Mureddu, Nathan Carvalho
- New Prospects for the Use of Cloud Computing by Control and Supervisory Bodies in Russia 317-319
  Mikhail Bundin, Aleksei Martynov
- DECIDO: eviDEnce and Cloud for more InformeD and effective pOlicies 321-324
  Francesco Mureddu, Roberto Di Bernardo
- General Data Protection Law: Observations and Analysis of the Compliance Level of Organizations 325-329
  Matheus Lustosa de Souza Louzeiro, Renato José da Silva Camões, Vanessa Coelho Ribeiro, Edna Dias Canedo, Fábio Lúcio Lopes Mendonça, Rafael T. de Sousa Jr
- Citizen-Centric Socio-Cognitive Model for Societal Participation 331-336
  Iikka Pietilä, Niina Meriläinen, Jari Varsaluoma, Kaisa Väänänen

2021-12-10: submitted by Shefali Virkar, metadata incl. bibliographic data published under Creative Commons CC0
2021-12-19: published on CEUR-WS.org |valid HTML5|