| Vol-3239 urn:nbn:de:0074-3239-8 Copyright © 2022 for the individual papers by the papers' authors. Copyright © 2022 for the volume as a collection by its editors. This volume and its papers are published under the Creative Commons License Attribution 4.0 International (CC BY 4.0).

# STPIS 2022
Socio-Technical Perspective in Information Systems Development 2022

### Proceedings of the 8th International Workshop on Socio-Technical Perspective in Information Systems Development (STPIS 2022)

### Hybrid conference in Reykjavik, Iceland, August 19-20, 2022.

Edited by STPIS'22 chairs:

### Peter Bednar *
Anna Sigridur Islind **
Helena Vallo Hult ***
Alexander Nolte ****
Mikko Rajanen *****
Fatema Zaghloul ******
Aurelio Ravarini *******
Alessio Maria Braccini ********

* University of Portsmouth, UK & Lund University, Sweden
** Reykjavik University, Iceland
*** University West, Sweden & NU Hospital Group, Sweden
**** University of Tartu, Estonia & Carnegie Mellon University, USA
***** University of Oulu, Finland
****** University of Southampton, UK
******* Università C. Cattaneo – LIUC, Italy
******** Università degli Studi della Tuscia, Italy

## Table of Contents

- Preface i-iii
  Summary: There were 33 papers submitted for peer-review to this workshop. Out of these, 25 papers were accepted after a revision, a second round of peer-reviews and a conference presentation.

### Exploring the socio-technical

- SeeMe* – a process modelling notation for socio-technical requirements-engineering 1-15
  Mandana Modiriasari, Thomas Herrmann
- An application and validation of the socio-technical model 16-21
  Michael Lapke, Jonathan Kaufman
- Assessing cybersecurity readiness within SMEs: Proposal of a socio-technical based model 22-32
  Haiat Perozzo, Aurelio Ravarini, Fatema Zaghloul
- Challenges with organizing for solution discovery in socio-technical design projects 33-40
  Ane M. Ness, Tonje Løfqvist, Magnus Li

### Digitalization of healthcare

- Digital mental health: Co-designing a digital platform to support work in psychiatric healthcare 41-51
  Steinunn Gróa Sigurðardóttir, María Óskarsdóttir, Oddur Ingimarsson, Anna Sigridur Islind
- The impact of AI in the UK healthcare industry: A socio-technical system theory perspective 52-63
  Molly Holdsworth, Fatema Zaghloul
- Co-creating digital health service: Activity theory and communicative ecology framework analysis 64-73
  Tochukwu Ikwunne, Lucy Hederman, P. J. Wall
- Balancing overreliance and mistrust in data-driven decision making: A critical view on the role of quantified self in diabetes management 74-84
  Anna Sigridur Islind, Helena Vallo Hult

### Digitalization of industry

- On the use of sociotechnical systems design in industry: Digital transformation processes and artifacts 85-98
  Eric S. Rebentisch, António L. Soares, Donna H. Rhodes, Ricardo A. Zimmermann, Joana L. F. P. Cardoso
- Managers' perceptions of industrial digitalization in the early phases of a pandemic: A qualitative study 99-110
  Linnéa Carlsson, Masood Rangraz, Anna Karin Olsson
- The role of people and digitalization as an enabler of resource efficiency in manufacturing 111-120
  Awwal Sanusi Abubakar, Steve Evans, Emanuele Gabriel Margherita, Xiaoxia Chen
- Towards managing analytics for incumbent banks: A maturity model 121-134
  Vilde Christiansen, Lester Allan Lasrado

### Digitalization of interactions and work

- When Weber goes digital during a pandemic. Reflections on the digitalisation of bureaucratic public sector organisations 135-146
  Alessio Maria Braccini
- Leading and organizing workplace learning in healthcare digital transformation: The proposal of a conceptual model 147-154
  Ann Svensson, Helena Vallo Hult
- Universal golden rule for human-technology interaction design 155-164
  Mikko Rajanen
- A model for the creation of biographical dictionaries 165-172
  Marcus Birath, Johan Ginman, Joakim Kävrestad

### Emerging technologies and the crowd

- AI chatbots sociotechnical research: An overview and future directions 173-183
  Lorentsa Gkinko, Amany Elbanna
- Exogenous shocks, Covid 19 and firms’ ability to learn, adapt and evolve 184-207
  Iva Atanassova, Peter Bednar
- “It is better than working with a person” – Affective cues and responses to robots at work 208-221
  Anna Lampi, Kaisa Venermo, Markus Salo, Henri Pirkkalainen

### Software and transformation

- A first principle for renewing the sociotechnical perspective 222-246
  Lars Taxén
- Flow barriers: What prevents software developers from experiencing flow in their work 247-264
  Saima Ritonummi, Valtteri Siitonen, Markus Salo, Henri Pirkkalainen
- The emergence of technostress in software development work: Technostressors and underlying factors 265-286
  Valtteri Siitonen, Saima Ritonummi, Markus Salo, Henri Pirkkalainen

### Meaningful change

- System roles in developing waste collection information systems 287-298
  Krisjanis Simis, Marite Kirikova
- A customer perspective on omnichannel customer journey and channel usage: A qualitative study 299-310
  Eveliina Mali, Tiina Paananen, Lauri Frank, Markus Makkonen
- What is meaningful for responsible shoppers in online fashion retail? 311-322
  Tiina Kemppainen, Lauri Frank, Veera Luhtanen

2022-09-12: submitted by Mikko Rajanen, metadata incl. bibliographic data published under Creative Commons CC0
2022-10-11: published on CEUR Workshop Proceedings (CEUR-WS.org, ISSN 1613-0073) |valid HTML5|