| Vol-34 © 2000 for the individual papers by the papers' authors. Copying permitted for private and scientific purposes. Re-publication of material on this page requires permission by the copyright owners.

PAKM 2000
Third International Conference on
Practical Aspects of Knowledge Management

### Proceedings of the Third International Conference
Basel, Switzerland, October 30-31, 2000

Edited by

### Ulrich Reimer

Swiss Life
IT Research&Development
P.O. Box, 8022 Zurich, Switzerland

The conference was sponsored by Swiss Life, Switzerland.
The slides of most presentations can be found at the PAKM2000 Web Site.
A hard copy of these proceedings is available on demand from ulrich.reimer@swisslife.ch.

## Table of Contents

#### Invited Talks:

- Human Capital and Knowledge Management in the New Economy (extended abstract)
Slides
Mario Raich
- Collaborative Knowledge Management: Theory and practice of a successful commercial application (slides)
Tom Gruber

#### Regular Papers:

1. The Times They Are A-Changin' The Corporate History Analyzer
J. Angele, H.-P. Schnurr, S. Staab, R. Studer
2. Case Based Reasoning for Knowledge Management in KDD Projects
K. Bartlmae, M. Riemenschneider
3. Facilitating the Online Search of Experts at NASA using Expert Seeker People-Finder
I. Becerra-Fernandez
4. A Scenarios Mediated Approach for Tacit Knowledge Acquisition and Crystallisation: Towards Higher Return-On-Knowledge and Experience
Cheah Yu-N, S.S. Raza Abidi
5. Knowledge Management and Collaboration
P. Clarke, M. Cooper
6. Knowledge Management in the Service and Support Business
K.A. Delic, U. Dayal
7. Situated Knowledge Management - KM on the Borderline between Chaos and Rigidity
M. Diefenbruch, M. Hoffmann, A. Misch, H. Schneider
8. Development and Evaluation of Clustering Techniques for Finding People
M.D. Dunlop
9. A Multi-Agent System to Support Exploiting an XML-based Corporate Memory
F. Gandon, R. Dieng, O. Corby, A. Giboin
10. Managing Knowledge through Experimentation and Socialisation
M. Handzic
11. The EU-Project PROMOTE: A Process-Oriented Approach for Knowledge Management
D. Karagiannis, R. Telesko
12. Context Framework - an Open Approach to Enhance Organisational Memory Systems with Context Modelling Techniques
R. Klemke
13. How Information Technology Could Benefit from Modern Approaches to Knowledge Management
C. Lueg, R. Riedl
14. Know-How Sharing Using a Knowledge Sharing System KIDS - A Knowledge Management Practice at a Research Laboratory -
    Y. Nakayama, K. Sumita, K. Sasaki, T. Manabe, M. Suzuki
15. A Framework for Characterizing Knowledge Management Methods, Practices, and Technologies
B.D. Newman, K.W. Conrad
16. Recognition and Measurement of Intellectual Resources: The Accounting-Related Challenges of Intellectual Capital
D. O'Donnell, P. O'Regan, V. O'Regan
17. A Framework to Create Performance Indicators in Knowledge Management
R. Roy, F.M. del Rey, B. van Wegen, A. Steele
18. Knowledge Management and New Product Development: Learning from a Software Development Firm
A.B. Shani, J.A. Sena
19. Shareholder Value through Knowledge Management - How IT-based Knowlegde Management Generates the Conditions for Creating and Retaining Value
M. Stadelmann
20. Leveraging Corporate Skill Knowledge - From ProPer to OntoProPer
Y. Sure, A. Maedche, S. Staab
21. Providing Informational Support for Argumentation: The ISA Project
F. Yetim
22. Knowledge Re-Use as Engineering Re-Use: Extracting Values from Knowledge Management
C. Yeung, T. Holden
23. Towards an Extended Enterprise Memory in Textile Industry
M. Zacklad, I. Boughzala, N. Matta

submitted by Ulrich Reimer, November, 10, 2000