| Vol-4033 urn:nbn:de:0074-4033-X Copyright © 2025 for the individual papers by the papers' authors. Copyright © 2025 for the volume as a collection by its editors. This volume and its papers are published under the Creative Commons License Attribution 4.0 International (CC BY 4.0).

# BPM-I&S 2025
BPM 2025 Industry & Society Forum

### Proceedings of the Industry & Society Forum at BPM 2025
co-located with 23nd International Conference on Business Process Management (BPM 2025)

### Seville, Spain, August 31st to September 5th, 2025.

Edited by

### Estefanía Serral Asensio *
Andrés Jiménez Ramírez **
Hugo-Andrés López-Acosta ***
Simone Agostinelli ****
Johannes De Smedt *

* KU Leuven, Information Systems Engineering Research Group, Naamsestraat 69, 3000 Leuven, Belgium
** University of Seville, ESCUELA TÉCNICA SUPERIOR DE INGENIERÍA INFORMÁTICA, AVDA. REINA MERCEDES, S/N, 41012 Sevilla, Spain
*** Technical University of Denmark, Department of Applied Mathematics and Computer Science, Richard Petersens Plads, 321, 015, 2800 Kgs. Lyngby, Denmark
**** Universitas Mercatorum Telematic University, Department of Computer, Control and Management Engineering, Piazza Mattei, 10, 00186 Rome, Italy

## Table of Contents

- Preface

- Automating Financial Reconciliation: Leveraging RPA for Efficiency and Accuracy in Banking Operations 1-10
  Elheme Azemi, Saimir Bala
- From Silos to Synergy: Embedding BPM at Sri Lanka Telecom to Drive Strategic Alignment 11-20
  Jayasuriya D. R. Naleen, Rajapaksha Dinusha, Mirispelakotuwa Ishadi, Wimalasuriya Bandula, Bandara Wasana, Syed Rehan
- Compliance Checking in Action for INGKA Group Inventory Management 21-30
  Alessio Galassi, Barbara Re, Stefan Reimann, Lorenzo Rossi
- Impact of Process Redesign: A Case Study from Indonesian Higher Education Data Reporting 31-40
  Indri Sudanawati Rozas, Sugianto Halim, Mahendrawathi ER, Arif Wibison
- CreaDev: A Structured Framework for Embedding Creativity in Business Process Management 41-50
  Jasmin Fattah-Weil, Jako Roder, Lydia Schäfer, Doris Fay, Norbert Gronau
- The process orientation in the Agencia Digital de Andalucia 51-59
  Juan Ojeda-Perez, Elena Sauci-Sanchez, Juan Francisco Fernandez-Ramos

2025-08-21: submitted by Simone Agostinelli and Johannes De Smedt, metadata incl. bibliographic data published under Creative Commons CC0
2025-09-19: published on CEUR Workshop Proceedings (CEUR-WS.org, ISSN 1613-0073) |valid HTML5|