| Vol-72 © 2000 for the individual papers by the papers' authors. Copying permitted for private and scientific purposes. Re-publication of material on this page requires permission by the copyright owners.

# ICSTM 2000
International Conference on Systems Thinking in Management

### Proceedings of ICSTM2000: International Conference on Systems Thinking in Management
Geelong, November 8-10, 2000.

Edited by

### Graeme Altmann *
John Lamp *
Peter Love #
Purnendu Mandal +
Ross Smith *
Matt Warren %

* School of Information Systems, Deakin University, Australia
# Schoolof Management Information Systems, Edith Cowan University, Australia
+ Lewis College of Business, Marshall University, USA
% Schoolof Information Technology, Deakin University, Australia

## Table of Contents

### Keynote Speakers

1. Delivering Business Critical Information Systems As A Service: A Taxonomy Of Application Service Providers
   Wendy Currie
2. System Dynamics: from Theory to Practice
   Graham Winch
3. Are we any nearer implementing systems concepts in business and government?
   Eric Wolstenholme

### Submitted Papers

1. Productivity Management of Flexible Manufacturing Systems Using Advanced Parallel Computer Architecture
   Abachi H, Nahavandi S & Abdollahian M
2. Application Of Univariate And Multivariate Process Control Procedures In Industry
   Abdollahian M, Abachi H & Nahavandi S
3. The Basic Management Cycle: A Systems Approach to the Management Process
   Allen W
4. The Changing Nature of Strategy Development-Supporting Management Thinking
   Altmann G
5. The Dynamics Of Industrial Technological Capability In Indonesian Economic Development
   Aminullah E
6. Information Systems Quality Issues to Consider when Developing and Implementing Web Based Teaching Environments
   Anderson M
7. Implementation Issues In ERP
   Appuswamy R
8. The Soft Information Systems and Technologies Methodology (SISTeM): A Contingency Approach to Integrated Decision Making and Development
   Atkinson C
9. Systems Approach to Off-Round Grinding
   Baliga B & Mandal P
10. Integrated management systems: An agile manufacturing enabler
    Bamber C, Hides M & Sharp J
11. A Comparison of SSM with an Organisational Learning Model
    Barnden A & Darke P
12. Enterprise Resource Planning: Experiences in Implementing SAP in Project Management Environment
    Beor P & Mandal P
13. Strategy Formulation for Quality Control in Process Industries
    Bhadury B
14. Requirements Gathering in Implementing a Web Presence: A study of an Australian Local Government Implementation
    Boon O & Hewett W
15. Being AND Doing: The Challenge of Integrating Domains
    Byrne S & McMorland J
16. Systems Approach for Virtual Learning Development
    Calway B
17. SCM-ERP integration: organisational, managerial and technological issues
    Caridi M & Sianesi A
18. Using the Managerial Enterprise Structure Stakeholders (MESS) Model to examine the effects of organisational politics and structure upon the cost of Information Systems development
    Carver L & Lewis E
19. A Methodological Framework for Systems Thinking and Modelling (ST&M) Interventions
    Cavana R & Maani K
20. Development of an Integrated IT Research Methodology
    Chakraborty R & Burgess J
21. Singularity of Vision might stifle Innovation
    Coetzee F
22. Corporate governance and governance/management relationships: examining the role of systems thinking in organisational design
    Davies J
23. Making Sense of Social Complexity through Strange Attractors
    Dimitrov V & Woog R
24. Creating Futures Scenarios To Aid In Military Planning: The Use Of The Field Anomaly Relaxation Systems Approach
    Duczynski G & Williams M
25. Linking Stakeholder Literature and System Dynamics: Opportunities for Research
    Elias A, Cavana R & Jackson L
26. Using soft systems as a methodology for researching knowledge management problems
    Fennessy G & Burstein F
27. Concepts Chaos and Complexity: An Alternate Strategic Alignment for Information Systems
    Fielden K
28. Swings and Roundabouts: Riding the Punches of University Management Dilemmas
    Galbraith P
29. Dynamic Resources Management in the Teaching of Project Planning
    Godley C
30. Producer Behaviour in a Systems Model of Integrated Catchment Management
    Gorddard R
31. The ISIS-model: Information Society - Integrated Systems Model
    Grossmann W, Lintl M & Kasperidus H
32. Knowledge Management in Supply Chains
    Hafeez K, Rodiguez-Falcon E, Abdelmeguid H & Malak N
33. Firm Competence Evaluation Framework using AHP
    Hafeez K, Zhang Y, Abdelmeguid H, Malak N & Iqbal S
34. A Structured Approach to Teaching Web Development
    Harriger A & Woods D
35. Using VSM to integrate SD modelling into an organization context
    Haslett T & Oka M
36. Supporting Investment Evaluation and Project Management: Toward A Framework of IT/IS Costs
    Hides M, Irani Z & Love P
37. Constructing empowerment: People, processes, participation and profit
    Holt G
38. A System Dynamics Study Of Resort Development Project Management In Tourism Region: A Case Study Of Guilin
    Honggang X & Jigang B
39. Using Rich Pictures in Information Systems Teaching
    Horan P
40. The use of deception in systems
    Hutchinson W & Warren M
41. A Framework to place Cross-cultural Case Study Research in an Information Systems Action Research Context
    James J, Anh T & Smith R
42. The Development and Implementation of a Virtual Teaching Environment
    Joyce P
43. Systems Thinking for Sustainable Resource Management in Environmental Management Education
    Karlsson R, Nasir J, Bergea O & Jonsson T
44. Towards a Complex Non-linear Systems Theory of Organisation
    Kay R & Goldspink C
45. A Simulation Method of Cognitive Maps
    Kim D
46. Causal Loop Diagramming of the Relationships among Customer Satisfaction, Customer Retention, and Profitability
    King G
47. Development of an Intelligent Decision Support System for Metal Forming Industry
    Kong L, Hodgson P & Nahavandi S
48. Building Sustainable Interest in Modelling in the Classroom
    Kubanek G
49. Computer-based Performance Measurement in SMEs: Is there any option?
    Kueng P, Meier A & Wettstein T
50. From Getting It Right to Getting It Human: Reclaiming Imprecise Interpretations for Being and Knowing in the World
    Kuhn L & Woog R
51. Technology Introduction in a Systemic Context for IT Project Success
    Kuruppuarachchi PR, Mandal P & Smith R
52. Cultural change in organisations through the use of scenario analysis: some research findings
    Laws K & McLeod R
53. From Systems Boundaries to Fractality: Broadening the Practitioner's Paradigm
    Levick D & Woog R
54. Application of System Dynamics to Pavement Maintenance Optimisation
    Linard K
55. Systems Thinking Competencies and the Learning Organisation
    Linard K & Aretz B
56. The Dynamics of Organisational Performance Development of a Dynamic Balanced Scorecard
    Linard K & Yoon J
57. A Systems Approach to the Engineering Work Force
    Lloyd B & Palmer S
58. MiDiCON: A Model for Mitigating Delays in Construction
    Love P, Li H, Irani Z, Treloar G & Faniran O
59. DECOREM: A Design and Construction Rework Minimisation Model
    Love P, Mandal P, Smith J & Georgiou J
60. Unfolding Systems Boundary: Evolution and Implication
    Lu Q, Byrne S & Maani K
61. Forming Supply Chains in a Business Network
    Lu Q, Chan S, Byrne S & Maani K
62. Evaluation of Immunisation Strategies in New Zealand - A Systems Thinking Approach
    Maani K & Stephenson P
63. Investigating the Implementation of a MIS Strategy in an Australian SME
    Mandal P & Baliga B
64. Towards effective knowledge systems: Helping consultants identify their world view
    Massey C
65. Systems Thinking and Construction Productivity
    Mawdesley M & Qambar S
66. To model or Not to Model
    McLucas A
67. The worst failure: repeated failure to learn
    McLucas A
68. Dynamics of haze in hierarchical systems: mathematical approach to the social system description
    Miklashevich I
69. Mathematical images of learning technology and its action on region
    Miklashevich I
70. Soft Wholes in the Management Practice
    Mobach M
71. Learning and Policy Making in Occupational Safety Using A Dynamic Simulation
    Moizer J & Moffatt I
72. Teaching Introductory Management Using A Computer Simulation Game
    Moizer J, Lean J, Mangles T & Warren M
73. A Decomposition Method for Entity Relationship Models: A Systems Theoretic Approach
    Moody D
74. A Third Way Between Hard and Soft Methodologies
    Murtagh B & Jordan E
75. A Dynamic Decision-Making System for Manufacturing Control
    Nahavandri S, Abachi H & Abdollahian M
76. Managing Occupational Health And Safety Using Dynamic Learning Systems
    Nawar G
77. Future Planning Methodology - Liberative Consultancy with Community Organisations
    Nicholas G
78. Using systems modelling to examine the relationship between environmental policy and mining company decision making
    O'Regan B & Moles R
79. Inventory System Modeling: A case of an Automotive Battery Manufacturer
    Oluleye A, Oladeji O & Agholor D
80. Functional Siloing? Towards a Practical Understanding of Operational Boundaries Using Critical Systems Heuristics
    Parker S & Byrne S
81. Building Corporate 'Black Boxes': A Different Perspective on Organisational Learning
    Pourdehnad J
82. Information Analysis and Business Intelligence Tools in Management
    Rao R
83. Can Viable Systems Modelling Explain the Management Problems of London's Royal Opera House?
    Reavill L
84. Integrating the "Hard" and "Soft" Sides of Systems Thinking - A Case Study in New Zealand Local Government
    Rees D
85. Complexity Science: A 'Grey' Science for the 'Stuff in Between'
    Richardson K, Cilliers P & Lissack M
86. Using systems thinking to better understand the implications of e-business strategies.
    Rowland M
87. Causal Linkages in Soft Systems: Ascertaining Causal Linkages among the Factors of Work Climate and the Measures of Effectiveness of Research Units in an R&D Organization
    Roy S & Mohapatra P
88. Process of Strategic Operations Planning improved by Action Research
    Sadler I
89. Understanding Informal Urban Patterns By Integrating Geographical Information Systems (GIS) And Cellular Automata (CA) Modelling
    Sietchiping R
90. Design of Optimum Payload for Mid-life Upgrade of Helicopters (Stage V-VI)
    Sinha A, Bil C & Scott M
91. Methodological Pluralism in practice: the practical application of various systems methods and techniques in the analysis and design of complex work systems.
    Smith D
92. The Client Briefing Problem: A Method for Assessing the Strategic Needs of Project Stakeholders
    Smith J, Love P & Wyatt R
93. Applying Systems Thinking to Catchment Management
    Smyth R & Forrester R
94. Systems Simulation for Complex Managerial Problems
    Szczerbicki E
95. Explorations in critical systems practice: developing tools for facilitation
    Taket A
96. Developing A "Culturally Together" System For Cultural Sustainability And The Reconciling Of Peoples
    Taurima W & Cash M
97. A Systems Approach for the Development and Management of Physical Infrastructure
    Thorpe D
98. Decision Making Environment in the Information Product Markets
    Torlina L & Kazakevitch G
99. Exploring Corporate Eco-modernism: Challenging Corporate Rhetoric and Scientific Discourses
    Ulhoi J & Welford R
100. Systems Approach to HRD: Study of Quality System of a Corporate Training Institute of a Large Organisation
     Upadhyay S & Mishra B
101. Optimal Decision Making Systems in Manufacturing
     Wallace R
102. Social Learning and Knowledge Management in the Australian Defence Organisation
     Warne L, Pascoe C, Ali I, Agostino K & Gori R
103. The Role of Participation in Systems
     Warren M & Warren S
104. A Soft Systems Case Study Investigating The Information System Of A Small Business And Demonstrating The Usefulness Of Rich Pictures
     Williams M
105. A Conceptual Framework for a Dynamic Model for Regional Planning: Towards Sustainable Development for Bali, Indonesia
     Wiranatha A & Smith P
106. Teaching Systems Thinking to Industrial Engineering Students
     Yurtseven M
107. The Introduction of Simulation as Teaching and Learning Tool
     Zambon A, Saito J, Yonenaga W & Figueiredo R
108. Continuous Organisational Learning through the development of High Performance Teams
     Sharp J, Hides M & Bamber C

submitted by J Lamp, July 31, 2003