| Vol-922 urn:nbn:de:0074-922-0 Copyright © 2012 for the individual papers by the papers' authors. Copying permitted only for private and academic purposes. This volume is published and copyrighted by its editors.

# I-UxSED 2012
Interplay between User Experience and Software Development

### Proceedings of the 2nd International Workshop on the Interplay between User Experience Evaluation and Software Development

#### In conjunction with the 7th Nordic Conference on Human-Computer Interaction (NordiCHI 2012)

### Copenhagen, Denmark, October 14, 2012.

Edited by

### Effie Lai-Chong Law *
Silvia Abrahão #
Arnold P.O.S. Vermeeren +
Ebba Thora Hvannberg **

* University of Leicester, United Kingdom & ETH Zürich, Switzerland.
# Universitat Politècnica de València, Spain.
+ Delft University of Technology, The Netherlands.
** University of Iceland, Iceland.

## Table of Contents

- Interplay between User Experience Evaluation and Software Development: State of the Art 1-3
  Effie Law, Silvia Abrahão, Arnold Vermeeren, Ebba Hvannberg
- Ideas Mapping, Surface Computing and User Experience 4-9
  Zaphiris Panayiotis, Andri Ioannnou, Fernando Loizides, Christina Vasiliou
- Are Software Companies Aware of UX? 10-13
  Carmelo Ardito, Paolo Buono, Maria Francesca Costabile, Rosa Lanzilotti
- Influence of Usability on Customer Satisfaction: A Case Study on Mobile Phone Services 14-19
  Rodrigo de Oliveira, Mauro Cherubini, Nuria Oliver
- Effectiveness and Efficiency as Conflicting Requirements in Designing Emergency Mission Reporting 20-25
  Erik G. Nilsson, Asbjørn Følstad
- The Craft of Programming Interaction 26-30
  Rikard Lindell
- A Cross-Disciplinary UX Evaluation of a CRM System 31-36
  Marcin Sikorski
- Identifying User eXperiencing Factors along the Development Process: A Case Study 37-42
  Marco Wincker, Cedric Bach, Regina Bernhaupt
- The Big Picture of UX is Missing in Scrum Projects 42-48
  Marta Lárusdóttir, Åsa Cajander, Jan Gulliksen
- The Early Phases of UX: Why They are Important (More than Evaluation), and What They are 49-51
  Timo Jokela
- AHP Supported Evaluation of LMS Quality 52-57
  Bojan Srdevic, Matija Pipan, Zorica Srdevic, Tanja Arh
- To Measure or not to Measure UX: An Interview Study 58-63
  Effie Lai-Chong Law, Paul van Schaik

The whole proceedings can also be downloaded as a single file (pdf).

22-Nov-2012: submitted by Silvia Abrahão, Adrián Fernández
22-Nov-2012: published on CEUR-WS.org